Neighbourly Connect pairs you with warm, vetted companions for visits, outings, calls, and online activities — so you always have someone in your corner.
From sign-up to your first session in as little as 48 hours
Share your preferences, interests, schedule, and what kind of companionship you're looking for. Takes just a few minutes.
Our team carefully hand-picks the most compatible companion for you based on your personality, needs, and location.
Book a session — online or in person — and simply enjoy the company. No awkwardness, no browsing, just genuine connection.
Whether you prefer face-to-face or digital, we have a companion and a session for you
A companion comes to you for a chat, a shared activity, or simply to brighten your day with warm, familiar presence.
Go for a walk, grab a coffee, visit a gallery, or explore your local area — side by side with someone who genuinely cares.
A warm, familiar face whenever you need one — right from the comfort of your own sofa, at any time that suits you.
Play games together online — entertaining, social, and genuinely fun for all ages and skill levels.
Real words from real people whose lives have been brightened by Neighbourly Connect
"We are now accepting our first clients across the North East. If you or someone you know feels lonely or isolated, we'd love to help."
"Our companions are carefully vetted, DBS-checked, and matched by our team — not by an algorithm. Genuine connection is at the heart of everything we do."
"We work with NHS social prescribers, GPs, and local councils across Sunderland, Newcastle, Durham, Hartlepool and Middlesbrough."
Join thousands already finding genuine companionship through Neighbourly Connect.
We started with a simple belief: that no one in the UK should feel alone. That belief became a mission, and that mission became us.
Loneliness is one of the most significant challenges facing people in the UK today — affecting millions of elderly people, young professionals, and everyone in between. It's not talked about enough, but the impact on mental and physical health is real and serious.
Neighbourly Connect was founded to do something about it. We believe that everyone deserves to have someone in their corner — a warm, genuine presence who shows up consistently and cares.
"To make the UK a little less lonely — one neighbourly connection at a time."
We carefully vet and DBS-check all companions before they meet any client. We then hand-match each client to the most compatible companion based on interests, location, and schedule — because we believe that real connection comes from real compatibility.
We operate in a space that involves some of the most vulnerable people in society. That means we hold ourselves to the highest standards of safeguarding, data protection, and professional conduct.
Every companion is DBS-checked, trained in safeguarding basics, and bound by our code of conduct. Every client's data is handled in line with UK GDPR and our ICO registration.
Neighbourly Connect is committed to protecting your personal data in accordance with UK GDPR. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
We may collect and process the following personal data:
We use your personal data to:
We process your personal data under the following legal bases: performance of a contract, legitimate interests, and, where required, your explicit consent.
We do not sell your personal data. We may share it with our staff, companions, and — where legally required — emergency services or regulatory authorities.
We take reasonable and appropriate technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse.
Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to certain types of processing. To exercise any of these rights, please contact us.
For any data protection queries, please contact us at 07935 897986 or via the contact details on our website.
Neighbourly Connect ("we", "us", "our") provides companionship and social support services to individuals across the United Kingdom. Our services are non-medical and focused on improving wellbeing through social interaction and assistance with everyday activities.
We offer companionship services including but not limited to:
We do not provide medical care, personal care (e.g. bathing), or regulated care services.
By using our services, you confirm that:
Clients agree to treat all companions with respect and dignity, and to provide a safe environment during any in-person sessions.
We are committed to safeguarding the wellbeing of all vulnerable individuals. We may report concerns to the relevant authorities where we believe a person is at risk of harm.
Neighbourly Connect provides companionship services only and is not liable for medical outcomes, personal decisions made by clients, or events beyond our reasonable control.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Neighbourly Connect is committed to safeguarding and promoting the welfare of all clients, particularly vulnerable adults. The safety and dignity of every person we serve is our highest priority.
This policy exists to ensure that all clients are protected from abuse and neglect, and that all companions and staff understand their responsibilities in upholding this commitment.
This policy applies to all staff, companions, and volunteers associated with Neighbourly Connect, regardless of their role or the nature of their engagement.
We recognise the following forms of abuse and take all reports seriously:
All companions and staff must:
All companions undergo the following before being approved to work with clients:
If a safeguarding concern arises, companions and staff must follow these steps:
Concerns should never be dismissed or investigated independently — always escalate to the DSL.
All safeguarding information is handled sensitively and in line with UK GDPR. Information will only be shared on a need-to-know basis and where it is in the best interests of the person at risk.
All companions and staff receive safeguarding awareness training as part of their onboarding. Refresher training is provided as required and at least annually.
This policy is reviewed annually or sooner if there are changes in legislation, guidance, or organisational practice.
Whether you're a client, a companion, or an organisation — our team is here to help. Get in touch and we'll respond within one working day.
Your details are handled in accordance with our Privacy Policy.